Refund policy
RIVAS RANCH - RETURNS, REFUNDS & ORDER CHANGES
For an order concern, email hello@rivasranch.com. Include your order number, a description of the issue and photos when available. Contact us before sending anything back.
DAMAGED, INCORRECT, MISSING, DEFECTIVE OR UNSAFE ITEMS
Inspect your order on arrival and report concerns promptly. Depending on the issue, we will arrange a replacement, refund or another remedy you agree to. Your rights under applicable law remain in effect. Do not taste questionable meat to check its safety; follow our Shipping policy and contact us.
CHANGE-OF-MIND RETURNS
We do not accept ordinary change-of-mind returns of perishable meat, opened skincare or opened pet treats. For unopened nonperishable products, contact us for return eligibility, instructions and responsibility for return shipping before mailing anything. These restrictions do not remove your rights concerning damaged, defective, incorrect or unsafe products.
PRODUCT SATISFACTION PROMISES
A specific satisfaction guarantee stated on your product listing when purchased will be honored according to its terms.
RESERVATION DEPOSITS AND CUSTOMER CANCELLATIONS
A reservation deposit is credited toward your final order total; it is not an extra fee. A deposit invoice marked Paid confirms that invoice only, not the final meat balance.
For a customer-requested cancellation, reservation deposits are non-refundable as cash except where a refund is required by law. The deposit is retained as credit toward a future Rivas Ranch order. Please contact us within six months of cancellation to arrange the use of your credit. Credits are handled manually; we do not automatically erase the credit or forfeit your payment after six months. Any applicable legal requirements concerning credit balances remain in effect.
Contact us promptly about changes, especially before custom cutting or processing begins. We will explain any work already completed and apply only order-specific terms disclosed and agreed before payment, subject to applicable law. Updated website terms do not retroactively replace the terms of an already accepted order without your agreement.
WHEN THE RANCH CANNOT FULFILL THE ORDER OR SHIPMENT IS DELAYED
If Rivas Ranch cannot fulfill an order as agreed, we will offer an alternative you expressly accept or provide the legally required refund for unfulfilled merchandise and associated charges. If shipment will be delayed, we will explain revised timing and the option to cancel for a prompt refund and obtain any consent required. We will not substitute store credit for a required refund.
DELIVERY AND SHIPPING CHARGES
Delivery route and shipping charges are non-refundable once your delivery stop or shipment is scheduled. This is shown on the reservation form and at checkout before you pay.
CASH, WIRE TRANSFER AND CASHIER'S CHECK
If you choose cash, wire transfer or cashier's check at checkout, your order holds your spot and the deposit must reach us within 48 hours. If it doesn't, we cancel the order and release the spot.
REMAINING BALANCES
Your final invoice is added to your original order once the processor gives us the hanging weight, and it is due within three days of issue. Payment must clear before the meat is released. Overdue balances receive personal follow-up; nonpayment does not trigger automatic cancellation, disposal of meat, or an automatic charge to a saved card.
REFUND PAYMENTS
Approved refunds are returned to the original payment method whenever possible. We confirm the amount and when issued; your payment provider may require additional processing time. Refunds reflect the amount actually paid. A complimentary gift does not add a paid value. Nothing in this policy limits rights under applicable consumer-protection law.